Payment prior to starting work or initiating delivery. I can accept Etsy payments or paypal.
I will ship as soon as your item is ready, in most cases within a couple days. If I'm backed up, I will let you know sooner rather than later. As soon as I ship, I'll provide you a tracking number. For the holidays, here's the deadlines from the USPS:
Holiday Mailing Deadlines
Mailing Within Contiguous US
Make sure your mail and packages arrive in time for the holidays by mailing before these recommended deadlines, excluding Alaska and Hawaii.
Send-by dates for expected delivery before Dec. 25th (Actual delivery date may vary and is based on origin, destination, Post Office acceptance time, and other conditions).
December 14 — USPS Retail Ground®
December 19 — First-Class Mail®
December 20 — Priority Mail®
December 22 — Priority Mail Express®
For Priority Mail Express® shipments mailed December 23 through December 25, the money-back guarantee applies only if the shipment was not delivered, or delivery was not attempted, within two (2) business days.
It will take me at least the minimum number of days (i.e. if the item says 5-7 days, 5 is the minimum it will take me to make it and ship it) to make the item and get it in the mail, so please add that to the USPS deadlines to ensure delivery before Christmas.
INTERNATIONAL BUYERS: Please be aware shipping overseas has been taking up to 90 days to deliver as they clear customs. Items will ship on time, but the time to land is beyond my control. I will not declare an item lost until 90 days has passed from date of shipment.
IMPORT TAXES, DUTIES, and VAT: Buyers are responsible for settling any and all import duties. Normally ETSY collects this on purchase. If in the event Etsy does not, the buyer will need to pay these duties to release the item from their Country's Customs Authority.
REFUSED DELIVERY: Items marked as "Refused" by buyers and returned to me will not be refunded or reshipped.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
All items are sold as-is and are made on-demand, so I don't accept exchanges. Requests for return/refund of an item sold in a color other than what is pictured (i.e. listing is silver, and you order it in purple) will be subject to a 25% restocking fee.
I accept returns within 30 days of delivery, all that I ask is that you pay the return postage.
Please buy insurance on returns. Any damage suffered on a return is the buyer's responsibility. Damaged returns will not receive a refund.
If an item is damaged in shipping, please take a picture and contact me via conversation. If it can be repaired I'll ask you to ship it back to me and I'll fix it. I buy insurance for items over $50, so if it is damaged I will need the following to make the claim:
1.) Picture of the item
2.) Picture of the packaging
3.) You will need to verify the claim when I send you the link
Note: without the 3 items above I will not send a replacement or issue a refund.
Requests for cancellations made after I have already started working on an item will not be honored.
FREQUENTLY ASKED QUESTIONS
Q: Do you make custom designs for trailer hitch covers?
A: Not at this time. More often than not the requests are one-offs, and the pricing required to cover all of the hidden costs are often well outside of the required budget. We spread these costs out over selling a model in multiples with the hopes of reaching break-even fairly quickly; some have, others have not.
Q: I see 10 items listed, does that mean you have 10 to ship tomorrow?
A: If you see "QTY 10" for a given item, it means I can make 10 of them inside of the advertised delivery date listed. If you ask me for an estimated shipping date and wait 5 days to actually buy the item, the ship date will have to slip to reflect the delay in purchase.
Q: Do you sell your STL files?
A: Unfortunately, no. With the significant investment I have made in them I need to maintain control over my digital assets. Once a file is "out there", it's gone for good.
Q: If I send you a photo, is it going to be used for marketing purposes?
A: Probably, especially if it is good. If you upload or email a photo to my site or to my inbox you are giving me permission to use it in social media or for marketing purposes. I will not cite the source of the photo, and I might create a derivative (filters, cropping, etc) of your photo.
Q: I don't see an item on your site anymore, can I still buy it?
A: I only offer what you see on the site. For inquires, please send an email to email@example.com
I do not collect personal information other than what's legally required for tax purposes. I do not sell customer information under any circumstances. From time to time I may release a new item that is a companion to something you've already purchased from me, and in that case, I may send you an email letting you know it's newly listed on my site.